Embedded ACD and IVR
The simplest solution to route the incoming calls
- Embedded in Suicom X Series gateways
- Routing according to Calling/called number
- Overflow rerouting
- Routing based on a calendar (day/night, etc.)
- Hunting groups: parallel, round-robin, longest-idle-time and fixed order
- Voice messages: greeting, hold, dissuasion, IVR…
i2070 Software Attendant Console
Simple PC-based attendant console to reinforce your business image.
- PC-based software attendant console
- Easy deployment and integration
- Clear graphical user interface to display only essential information
- Visually impaired support
- Optimized for use with keyboard or mouse
ACP Web Attendant
The powerful operator console that improves the welcome quality of your enterprise
- Easy-to-deploy and easy-to-use Web-based application
- Open directories lookup with real-time presence information
- Powerful skills-based calls distribution that can be customized according to priorities (internal/external calls, VIP customers, etc.)
- Real-time and differed welcome quality analysis
- Qualification of malicious callers
- Suitable for small, medium and large companies, including high availability architecture
ACP IVR
The powerful Interactive Voice Response that automates the repetitive work
- Full VoIP multilingual Interactive Voice Response system
- Powerful scripting tool allowing building almost any type of interaction
- Synthesis of dynamic voice prompts using text-to-speech
- Openness to interactions with external databases and applications
- Fast and visual scripting configuration with drag-and-drop
- Real-time and differed quality analysis
- High availability architecture
UCP IVR
UCP provides Unified Communication services for businesses and people to communicate anytime, anywhere - using any device!
- Interactive Voice Response
- Voicemail and e-voicemail
- Integrated and unified messaging system,
- Presence management synchronised with Outlook calendar
- Instant messaging
- Fax management
- Remote message management via a web browser, PDA, Smartphone, iPhone,
- Intelligent forwarding management
Suicom VoicePortal
Suicom Voice Portal is a multi-media and IVR-platform (Interactive Voice Response) for all the IVR functions required in the market. The platform supports current programming interfaces and can optionally be equipped with voice recognition and TTS.
ACP Contact Center
The powerful contact center solution that routes all your requests to the most appropriate person.
- Powerful skills-based inbound/outbound calls distribution that can be customized according to priorities
- Multimedia system, blending voice calls, e-mails, faxes and Web sessions
- Openness to interactions with CRM tools, external databases and applications
- Real-time and differed quality analysis
- Easy-to-deploy and easy-to-use Web-based application
- Suitable for small, medium and large companies, including high availability architecture
BluStar for PC
Suicom BluStar for PC delivers high-quality audio, HD video and access to a set of Unified Communications and Collaboration (UCC) features from a single client on the desktop. The client is directly integrated with the communication server.
TWP Softphone
TWP Softphone application provides on-the-road or home office workers with a virtual telephone terminal on their computer, as if they were in the office. TWP Softphone is an integral part of TWP Unified Communications application suite.
- Virtual telephone on your computer
- Comfortable and flexible use for mobile workers
- All media communications available
- Compatibility with answer / hang up / mute keys of Aastra’s technology partners headsets
- Integrated keypad