Suicom Mobile Client 4 (AMC 4)
Being available for a customer is a competitive advantage which can decide about success or failure. With the AMC 4 you can be reached on your smartphone via your office number and you can enjoy the valuable features your communications system offers.
The AMC 4 integrates the smartphone as an extension with access to the most common telephony features like on a desk phone. For the AMC 4 additional hardware, the AMC Controller (AMCC), is needed. The AMCC is connected to the communications system via SIP. The use of a 3G data channel between AMC 4 and AMCC enhances the solution: AMC 4 is able to provide- dual mode (GSM / WLAN),
- directory search,
- VoIP security and
- trueCLIP
Suicom BusinessCTI
Suicom BusinessCTI offers an effective Communication Application on the basis of Computer Telephony Integration (CTI) which can be included seamlessly into an existing Unified Communications environment of any company.
OIP Open Interfaces Platform
OIP is the most important interface for own and third-party applications.
- Professional call distribution
- Supervisor function
- High reliability including emergency routing for protecting business-critical communication areas
- Integrated tools for on-line and off-line data analysis
- Flexible expandability
- Outstanding price/performance ratio
- Future-proof and protection of investments
- Increased customer satisfaction and customer loyalty
Suicom Smart Center
Suicom Smart Center is a multi-media contact center platform for inbound calls and offers every essential aspect to design future customer dialogues. Chat or social media, you are always available to your customers via their preferred medium.
Suicom 2770ip
The Suicom 2770ip is the softphone solution OpenCom and Suicom 800. It offers all the features of the Suicom 6770 plus an integrated answering machine. All the calls can be recorded on to hard disk.
OpenACD 500
OpenACD 500 offers greater availability through flexible routing and integrated, intelligent call distribution in conjunction with the OpenCom 1000 communication portal.
- Integrated solution for OpenCom 1000 communication systems
- max. 15 groups of 20 participants (agents) each
- Each agent can be in a max. of 5 groups
- Usable on digital and analogue terminals
- Call forwarding options to different destinations whenever a group is busy
- With or without greeting text for groups, as required
OpenConference 500
OpenConference 500 boasts a scalable number of conference rooms and participants, thereby perfectly assisting your in-house communications and a regional or international organisational structure.
In conjunction with OpenAttendant 500 it means you can set up not only open conference rooms which anyone can dial into but also PIN-protected conference rooms.
OpenCTI 100/200
OpenCTI 100 & 200 are non-OS-specific Computer Telphony Integration (CTI) solutions. They use HTML or JAVA. This applications for OpenCom 1000 are also suitable for computers which run with Linux or Mac-OS operating systems.
OpenDesk 1000
OpenDesk is a Secretariat Software solution for secretariat workstations which handle a great deal of call switching and communication traffic with your OpenCom 1000 communication platform.
OpenVoice 500
Reachable at any time by voice message: it's possible -with OpenVoice 500 the integrated Voice Mail System for the OpenCom 1000 communication portal.
- Operated on system terminals using the menu
- Usable on analogue terminals
- Digital, compressed recording with a high quality of speech
- Recording time of 30 (OpenVoice 510), 100 (OpenVoice 530), 400 (OpenVoice 550) minutes
- The call notification is played back if and when the capacity limit is reached
- Voice messages with time stamp, caller's phone number and name (if listed in the phone book)
- Message Waiting signalling for all new voice messages received
OpenCount 500
OpenCount 500 is a Software package for the call data management in communication systems. For special verticals are available basic, comfort and premium solutions.