Suicom ACD 100 is based on the performance characteristics of large call centers but was adapted to the needs and opportunities of the OpenCom 100 family. Suicom ACD 100 aims to quickly connect callers with a competent interlocutor, so that no calls are lost. With this integrated solution, midsize companies can respond quickly to seasonal and dynamic call volume. In contrast to external call center solutions Suicom ACD 100 as an integrated solution doesn’t need additional (expensive) hardware.