OpenACD 500
Integrated Call Distribution for OpenCom 1000
OpenACD 500 increases the customer satisfaction - with intelligent routing. Allowing the staff to log in and out flexibly according to requirements greatly increases your availability. It is ideal for departments which need to be reachable quickly and competently at all times, e.g. sales, service, order acquisition, hotline, etc.
Statistical evaluations also make it much easier to gain an overview of all incoming and outgoing phone calls as well as the time load on groups and agents.
