Jumbo Gruppe

Jumbo Gruppe is Austria’s leading tour operator for non-European destinations. The team of approximately 40 employees supports travel agencies worldwide thanks to their detailed knowledge of holiday destinations, thus helping agencies offer sound advice to their own customers. Thanks to this effort, the staff at Jumbo Gruppe makes customers’ holidays a unique and positive experience.

As part of the move to a new office, it was decided that the company’s communication system should be modernised. One of the more important improvements it required was that simple configuration changes should be carried out by the administrator. In addition to being a high-quality system with proven reliability, the new system needed to be equipped with cordless DECT phones and include the ability to make telephone calls via PC applications. Jumbo Gruppe also wished to integrate its part-time workers’ mobile phones into the PBX system to improve communication whenever they worked from home.
To meet all these requirements, an Aastra BusinessPhone® 250 with 55 extensions was installed. This solution included six DECT terminals. Each employee was provided with BackStage Client installed on their PC, allowing them to initiate a phone call by a simple click from any PC application, and also providing extensive log functions for all calls. Home offices were integrated into Aastra BusinessPhone® 250 by making use of Mobile Extension, which treats them like any other office extension in the system.

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