Pro Infirmis

Pro Infirmis is the largest professional organisation for handicapped people in Switzerland. It operates as a non-political, non-religious association, and its headquarters are in Zürich.
Pro Infirmis provides and facilitates services for handicapped people, as well as for their carers. More than 500 qualified people work for Pro Infirmis. The overwhelming majority of them (approx. 85%) execute work that directly benefits the target group: they are trained specialists who provide services for physically, mentally and psychologically handicapped people, as well as their family circle.
Pro Infirmis originally had an obsolete telephone system, with software updates and spare parts no longer available. In addition, practically every location had its own solution with individual terminal equipment, some of it mutually incompatible and impossible to network together. The objective was to connect all the locations via a common network and provide uniform terminal equipment for staff to use throughout the organisation. Having centralised the IT side, telephony was logically next in line for development.
In a nationwide tendering process, the Aastra 5000 solution won out against three “heavyweight” competitors. Overall, 40 systems with a total of 600 terminal units and 200 additional analogue connections were installed. Additionally to ensure redundancy and safeguard against failure, two exchanges were installed in separate buildings at the headquarters in Zürich.

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