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CMG Now - Unified Communications and collaboration suite

CMG NOW attendant is a well integrated part in the CMG and Suicom Collaboration suite and provides a broad range of functionality.

The attendant console CMG NOW offers efficient support through a large number of integrated functions securing high quality attendant performance. The logical structure and design makes it easy to get started. In CMG NOW, the call-and activity handling, availability and line status functions are integrated into one application

CMG Visit can be implemented for added service functionality in the office. CMG Visit is used by receptionists as a visitor management system for visit preparation, welcoming, registration and reporting. All these steps are integrated and based on the same information. CMG Visit includes Visit Reception (for the receptionist/attendant), CMG Visit CheckIn, (a self-registration module for visitors) and CMG Visit Server. CMG Visit supports multiple languages.

The office user can register basic information about a scheduled meeting/visitor in the Visit module in CMG Office Web (such as where, when, with whom and visit duration). This information is automatically transferred to the CMG database and is instantly available to the receptionist/attendant as well as to the host.

A visitor can be pre-registered in CMG Visit Reception or the visitor can use the self-registration terminal, CMG Visit CheckIn on site, or alternatively the receptionist/ attendant handles registration in Visit Reception upon arrival. Visit Reception can also be displayed in a welcome screen mode and present a list of expected visitors.

Registering on the visitor self-registration terminal is intuitive and information – such as time of arrival, car park ticket, etc. – is easily added. Notification via e-mail or SMS text messaging for arrived visitors can automatically be sent to the host. When a visitor leaves the building, support for bar code readers enables quick sign-out, even for a group of visitors. A frequent visitor is easily registered at the next visit since the information in the database can be reused. Visitors registered in the CMG database can easily be found and the attendant can transfer calls and forward messages to the visitor’s host.

  • Visit preparation
  • Welcome and registration
  • Internal hosting
  • Reporting

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