Beside the features offered via call manager, presence display, phone book and journal, the OfficeSuite offers several add-ons making it even easier to manage frequently used activities:
- Offering easy access to control your presence and call routing via profiles
- Dialing using a hotkey − using any freely definable key combinations, calls can be accepted and cleared directly from the computer keyboard.
- Using the clever highlighting function, calls can be made directly from any document.
- The OfficeSuite is not just able to connect to a fixed system terminal, but a connection can also be made to any additional phones, e.g. a cordless telephone or softphone – OfficeSuite switches automatically to whichever telephone is currently in use.
- Even greater convenience can be achieved by linking it to Microsoft Outlook and Exchange: Using this connection the calendar and absence display are connected and your presence information is visible for other people calling you – and can even be used modifying your call routing, e.g. forwrdaing incoming calls to your voicemail, while you’re in a meeintg.
- As an agent within the Suicom 400 Call Centre you can use your OfficeSuite client to control your agent state, e.g. login and logout, activate break times or control the wrap-up times
- In connection with building automation systems, such as KNX, you can even use your OfficeSuite client to control lights or roller shutters.