Consumers today expect more from the companies they do business with than ever before. Solidus eCare Lite is
Aastra’s solution for enterprises that need a smaller call center. It is based on the same skills-based routing functionality as our multimedia contact center solution, making sure that the appropriate agent is contacted.
Solidus eCare Lite includes voice agent functionality for up to 50 agents, and features desktop integration and soft phones. For administration and management of your call center, it includes Report Manager for reports, Information Manager for real-time data and Configuration Manager for user administration.