Solidus eCare Self-Service applications provide a complete suite of services and software for the design, implementation, deployment and ongoing support of custom self-service solutions. The solutions can be both application specific (e.g., automated account inquiries, customer service and call center operations) and industry-specific. The customer self-service applications are all included in the Solidus eCare Script Manager license.

The suite consists of:

• Script Manager – An IVR (Interactive Voice Response) application that automatically manages incoming
  calls and provides answers to common customer requests without human interaction
• Virtual Agent Interactive Web Response – Enables customers to type in their queries from any website.
  Virtual Agent uses a customized knowledge database for automated customer self-service.
•  Auto E-mail Response and Auto SMS Response – For ensuring that customer inquiries are responded
  to immediately