Self-Service Applications

Solidus eCare™ Script Manager allows automated interaction with your customers in a number of ways:

  • Touch-tone and voice recognition - input and responses can be entered via touch-tone or through spoken words using voice recognition. Script Manager can also be used to place calls to deliver or gather information for reminders for appointments, class enrollment, overdue bills, and other time-sensitive events and activities.
  • Email – With Solidus eCare Au­tomatic Email Response, customer enquiries can be responded to im­mediately with accurate information, minimizing the need for more costly live agent contact. The content of an incoming email message is analyzed against a knowledge database, and if a strong match is found an email with the proposed answer from the database is automatically issued.
  • SMS – The SMS component of Script Manager enables you to build scripts that automate the entire cell phone texting process. If defined in the script, answers to text requests can be automatically retrieved from a database and sent to the person seeking information.
  • Virtual Web Agent - Virtual Agent is an interactive web response application that au­tomates customer self-services. The Virtual Agent resides on the customer website and resolves customer enquiries without agent intervention through the use of customized knowledge bases.

Learn more »

Worker at computer - Self-Service Contact Center Applications from Aastra
With an advanced applications platform for a wide variety of voice and data applications, Solidus eCare™ Script Man­ager offers a lot more than traditional IVR systems.

Success Stories

Customers using Suicom Contact Center Solutions

Stadium

Suicom levererar modern och funktionell kundservice till sportjätten Stadium

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Hotel Ermitage Schönried

Das Hotel Ermitage vertraut auf die zuverlässige Technik einer Suicom 470 Kommunikationsanlage mit Hotelsoftware, One Number-Konzept und GSM-Integration AMC für mobile Mitarbeitende.

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Resias resa mot Suicom gick som tåget

Konsolidering och virtualisering gav kostnadsbesparingar som centraliserad administration, minskat antal teleledningar, minskade telfoni- och resekostnader

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Simple telephone meetings for all users

Med Suicom MX-ONE får cirka 6 000 användare tillgång till telekonferenstjänsten InConference. Användarna har hela kontrollen själv, såsom bokning och ordförandefunktion.

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Stadt Frauenfeld

CTI (Computer Telephony Integration), VoIP, eine komfortable Vermittlungssoftware und Möglichkeiten für den flexiblen Ausbau.

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Orell Füssli Sicherheitsdruck AG

Orell Füssli Sicherheitsdruck steht für hochsichere Banknoten, Identitätsdokumente und Wertpapiere. Hohe Sicherheitsanforderungen muss daher auch die Kommunikationsanlage OpenCom 1300 erfüllen.

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The Finnish Centre for Pensions (ETK) develops customer service

Contact Center solution of ETK included imporoved service, improved reachability and quality of customer calls, balanced distribution of calls and easier management of call/call circles

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Efficient customer service with lower costs

Ahola Transport, one of the leading transportation companies in the Nordic countries and Baltic states, decided to improve its communications and customer service.

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Sveden Wood

When Sveden Wood installed an Suicom 700 the telephony cost was significantly reduced, the service to customers calling in was improved and the staff could adopt a more modern way of working.

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Solidus solved customer service at Koskiklinikka

In recent years, the Koskiklinikka medical clinic has been determinedly focusing on customer service. Aastra's solutions have helped to clear high call volumes and freed up resources when needed.

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Der weltweit führende Anbieter für Bürobedarf vertraut auch auf Aastra

Lyreco wurde 1925 gegründet und zählt zu den weltweit führenden Lieferanten für Bürobedarf. Lyreco ist weltweit tätig. Das Produktsortiment umfasst mehr als 6'000 Artikel.

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Effiziente Unterstützung für den Kundendienst

Editions Atlas beliefert mehrere Millionen Kunden in 20 europäischen Ländern – ohne Zwischenhandel – direkt über den Postweg.

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Gloabal Office GmbH

Being a firm that provides services to its customers, Global Office required a contact-centre solution that worked reliably and eased the staff’s daily workload at the same time.

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VOO is one of the largest cable operators in Belgium

VOO opts for Aastra's Solidus eCare Multimedia Contact Center solution

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Viking Line

Viking Line commenced its services in 1959. Today, Viking Line owns seven vessels, which sail between the Finnish mainland, Åland and Sweden as well as between Finland and the Baltic states.

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The Carlsberg Group upgrades its telephony infrastructure

Carlsberg awards Suicom a five-year managed services contract to upgrade its telephony infrastructure in Europe providing unified communications for more than 8,500 extensions

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AIPA SpA needs a secure solution based on proven technology

AIPA required a solution to offer citizens a single Customer Service Number in all the municipalities where AIPA has a contract.

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Press Organisation improves its communication system

Lambrakis Press required a communications system which would provide a rich range of high-quality features and an innovative solution to cater to its needs.

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